Return & Refund Policy

At Lunelise, we want you to feel confident and comfortable with every purchase. If you need to make a return, please review the following guidelines.

Return Eligibility

Returns are accepted within 7 days of receiving your order.

To be eligible for a return, items must be in perfect condition, unused, and in their original packaging.

Sale items are final sale and cannot be returned. Only full-priced items are eligible for return.

Return Shipping Costs

Customers are responsible for all return shipping fees.

We recommend using a trackable shipping method to help ensure the safe arrival of your return.

How to Start a Return

To initiate a return, please contact our support team at support@lunelise.com with:

• Your order number
• The item you wish to return
• The reason for return

Once your return request is reviewed and approved, we will provide detailed instructions on how to send your item back.

Refund Process

Refunds are issued once your return has been received and inspected.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.

Shipping fees are non-refundable.

Contact Us

For return or refund questions, please contact us at support@lunelise.com.