Shipping Policy

Effective Date: July 2026

Thank you for shopping with Lunelise. This Shipping Policy outlines how orders are processed, shipped, and delivered when you place an order through Lunelise.

If you have any questions regarding your shipment or order status, please contact us at support@lunelise.com.

1. Order Processing

All orders are processed after payment has been successfully confirmed.

Standard Shipping

Orders placed with Standard Shipping are typically processed within 1–2 business days before dispatch.

Expedited Shipping

For eligible countries and regions, orders placed with Expedited Shipping are typically processed on the same business day if placed before our daily cutoff time, or the next business day if placed outside business hours, on weekends, or public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Please note that processing times may be slightly extended during peak seasons, promotional periods, public holidays, or unforeseen operational delays.

2. Shipping Availability

Lunelise offers shipping to customers across many countries and regions where available at checkout.

Shipping methods, delivery speeds, and availability of expedited shipping may vary depending on your destination.

3. Shipping Methods & Estimated Delivery Times

Free Standard Shipping

We offer free standard shipping on eligible orders where available at checkout.

Estimated transit time: 12–15 business days.

Expedited Shipping

Expedited Shipping may be available for selected countries and regions at an additional cost calculated during checkout.

Estimated transit time: 7–9 business days.

Please note that delivery estimates are provided for reference only and are not guaranteed.

Actual delivery times may vary due to customs clearance procedures, carrier delays, weather disruptions, local postal service interruptions, peak shipping periods, or other circumstances outside our control.

Lunelise is not responsible for delays caused by shipping carriers, customs authorities, or circumstances outside our control.

4. Tracking Information

Once your order has been shipped, tracking details will be sent to the email address provided during checkout.

Please allow approximately 24–48 hours for tracking updates to appear after dispatch.

If your tracking information has not updated for more than 5 business days, please contact our support team and we will assist you.

5. Order Changes & Address Accuracy

Customers are responsible for ensuring that all shipping information entered at checkout is accurate and complete.

If you need to modify your shipping address or order details, please contact us within 12 hours of placing your order.

Once an order has entered processing or has been dispatched, changes may no longer be possible.

Lunelise is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided during checkout.

6. Lost, Missing, or Delayed Packages

If your tracking status indicates that your package has been delivered but you have not received it, we recommend checking with household members, neighbours, building management, your local postal service, or the delivery carrier.

Please also confirm that the shipping address provided at checkout was correct.

If your shipment appears to be lost in transit, please contact us and we will work with the shipping carrier to investigate the issue and provide reasonable assistance where possible.

7. Contact Us

For shipping-related questions or order support, please contact:

Lunelise
Melbourne, Victoria, Australia
support@lunelise.com
www.lunelise.com